Help & transparency
How can we help?
Help with your account, your reviews, and the RepStack app. Start here, or get in touch directly.
Contact support
Get help with a question, share feedback, or request a change. For account help, write from the email address you use to sign in.
Start from a template
Each one opens an email with the subject and a short outline filled in.
- Request a platform or featureA review site that isn't listed, or something RepStack doesn't do yet.
- Change an exportReport rows in the layout your manager or payroll uses.
- Report a problemWhat you were doing and what happened instead.
- Account helpSign-in, workspace access, and questions about your data.
For privacy or account deletion requests, we may need to verify ownership before making changes.
Common questions
How do I sign in and stay signed in?
Use the same account on the website and in the installed app. Select “Keep me signed in on this device” when signing in with your password to restore your session after closing the app. Leave it off on shared computers.
If you cannot sign in, use “Forgot password?” on the sign-in form. If your records look different, check that you are using repstack.reviews and the correct account.
How do pay periods and reports work?
Manage your reporting windows in Pay Periods. In Reports, select a pay period and choose “Generate Review Table” to prepare its review rows. “Clear table” removes the generated table without deleting the original reviews.
The current report tool does not have an Excel download button. For a copy of your saved records, use “Download backup” in account settings. This produces a JSON backup and excludes login credentials and compensation data.
Does the installed app work offline?
The installed app uses the RepStack website. An internet connection is required for sign-in and cloud records. Close and reopen the app if an update is not showing. Uninstalling the app does not delete your cloud account or records.
How do I manage or delete my information?
You can edit or delete individual records in the workspace. To request account deletion or help accessing your information, email support from the address associated with your account. We may need to verify ownership before acting.
Read our privacy policy for details about stored information, sign-in sessions, and backups.
Report a problem
A few details help us understand and reproduce the issue:
- What you were trying to do and the steps you took.
- What happened, including any error message and the approximate time and time zone.
- Whether you used the website or installed app, plus your browser and Windows versions if available.
Remove customer details from screenshots. Never send passwords or sign-in codes.
Incident reports
Read about documented incidents, their impact, and the steps we took to fix them. Each report separates confirmed findings from what we could not establish.
Read incident reports